"We have just returned home from an amazing four days staying at the Rosemundy. Thank you for all your help. Your service has been above and beyond expectation, and has been very much appreciated."  K Cannar, Milton Keynes (about Rosemundy Villa).

When it comes to holidaying in the UK, you have a massive choice. With that in mind I decided to write a blog about what makes us at Staycation Holidays tick and what benefits we can offer you, our customers.

Comprising myself (Linnie Clements) and Charles Millward, Staycation Holidays is a small independent family business. We launched Staycation Holidays in October 2015. Who would have thought then what a buzz word ‘Staycation’ would become! We now have more than 150 wonderful holiday homes and you can certainly find your dream cottage with us as well as enjoy these seven benefits of booking with us….

1. You are in reliable, experienced hands

Charles, Harry our bearded collie and myself (Linnie)

"A reliable and highly responsive company, I would certainly recommend Staycation Holidays if you are searching for a UK break, and will be using them again ourselves next year."  A Ferguson (about his experience with us).

Charles brings over 20 years of experience in the holiday rental market in the UK. He spent over eight years as CEO at one of the UK’s leading holiday lettings companies before forming his own holiday company.

I freelanced for a holiday lettings agency for many years and now concentrate on all aspects of the Staycation Holidays website as well as handling its social media.

Both Charles and myself have in-depth knowledge of all of our holiday cottages as well as their owners, their neighbourhoods, local attractions and events. Understanding our specialism perfectly enables us to help you find the right holiday property and get the best out of your holiday. Whether it’s for a big occasion or get-together, a family break, or romantic getaway, we’ll do everything we can to ensure that your experience is just about perfect.

2. You can always communicate with the go-to person

Charles surveying the scene at the Blencowe Hall photoshoot

"This place was absolutely perfect. Amazing home in a private setting. The house has everything you would need. Plenty of spaces throughout for multiple groups to socialise. The large farmhouse table was perfect for a ‘family style’ meal. Communication with Staycation was constant both prior to visit and during. All questions were answered and addressed. We are already planning our next visit to this ideal home away from home."  E Falconbury, Cambs (about Waternook).

Staycation Holidays are accessible 24/7 and you will always communicate with Charles Millward. All aspects of your bookings are handled by Charles from start to finish. He has personally visited every holiday cottage, has a complete picture of what’s going on with your booking and has your best interests at heart. You’ll find he treats you as an individual and listens to you. He is available to offer you help and advice whenever you need it and if, for any reason, he is unable to answer your call, he aims to respond within the hour.

3. Our size offers you advantages

Charles at work

"From the start, Charles was so accommodating and very easy to contact regarding our stay. He let us check in 2 hours earlier to decorate the house, promptly answered any queries we had via email (even at 7am), sorted out any minor problems we had during our stay and left us with a large hamper of treats including 4 bottles of prossecco! Prior to arrival we had a detailed description of the property including local restaurants, walks and in house catering details. The property was fabulous for our weekend and the views breath taking! I was contacted on the day of departure to return my deposit which was promptly returned to me! It couldn't have gone any better and THANK YOU! Will definitely be recommending Staycation to all my friends. On a personal note. thank you Charles and Linnie for being so helpful! "  H Owen, Cheshire (stayed at Kingsley Lake View).

Do you book a holiday from a large holiday lettings agency, with multiple properties and many thousands of fellow staycationers. or do you opt for the smaller agent? Before you decide, you may wish to consider some of the distinctive advantages of dealing with us as a small company. Staycation Holidays is big enough to trust and small enough to care. Being petite allows us to listen to your unique holiday needs. Your experience through us is more personal because we can be more accommodating and adaptable. 

Because we don't have big overheads we are more flexible and able to refund guests really quickly. Your security deposit is refunded to your account within 24 hours of your holiday departure.

4. You get great personal service and support

Linnie with Cornish Glamping Yurts owner Charlie Hoblyn

"What a fabulous house in such a perfect setting! Was amazing waking up and walking out onto the lake each morning. The house has everything you need for a comfortable stay and the hot tub is such a great added extra! Charles and Kevin (the owner) couldn't have been more helpful, so thank you for such a great stay! Hopefully we will be back :)"  S Farrar (about The Moorings).

Being just the two of us enables us to have a keen focus with more efficient operations. Our passion is to deliver to you, our guests, a warm, fresh approach, the very best levels of service and customer support.

We have good and long standing relationships with all our property owners and housekeepers. This helps us to get the best deal for you as well as being able to help in other ways; with special needs, added extras, floorplans, planning your holiday, chefs etc.

5. We can adapt and respond to your needs

Harry helping our photoshoot at dog-friendly Kirkbride Hall in Cumbria

"Thanks for dealing with our needs so promptly and thanks for being so understanding with all our changes over recent months. I will continue to mention Staycation Holidays very favourably to friends following such fantastic customer service"  S Ryder, Poole (about Rosevean House).

Being 'à deux’, we can think on our feet, respond quickly and make the necessary changes to respond to events, such as the Covid-19 pandemic. We also take a flexible approach to bookings so that you can book from as few as two nights up to 28 nights and offer unique arrival days too. We are approachable and listen to your requirements and we try to understand and empathise with each individual’s holiday needs. Over the past 20 years we have built up contacts with very many property owners, meaning that we can usually match you to your dream holiday cottage even if it is not currently displayed on our website.

6. You are heard

Linnie in her 'office' writing a blog post

"A lovely cottage with comfortable beds and a fire place so enjoyable on rainy days. Charles is really ready to help with quick answering even in the weekend. We highly recommend Staycation Holidays"  C Stortz, Lyon (about Bramble).

Since Covid-19, many customers have been genuinely shocked and relieved to be speaking with an actual human when they call us! With us you will always be able to connect with a human being, rather than an automated service or call centre. This means that we can immediately address your needs, understand what you want, and quickly tailor our offering to match.

7. Your concerns are quickly addressed

Image shows the office nook at Hunters Moon in Devon

"Just want to thank you again for being so helpful and refunding me fast, I’ve had a terrible experience with … refusing, yet I’m sure it hits the smaller companies harder! Best of luck, I will rebook next year xo"  K Alsop, Northampton.

As a small company we can respond much quicker to our customers’ concerns and questions, so any problems do not get out of hand or fester. 

When you’re embarking on your next UK holiday, please give us a call to discover what Staycation Holidays can do for you.