By making a booking on this site you are agreeing to be contractually bound by all the terms and conditions set forth below. If you do not agree at all with the terms and conditions of this agreement, you should reconsider usage of this site and service.
We reserve the right to revise the terms at our discretion. Staycation Holidays Ltd (SH) will notify updated terms on this site and notice by sending e-mail notification to registered guests who have signed up to our newsletter.
Your continued use of the site after such changes have been posted means that you agree to the new terms, even if you did not review the changes.
1. NATURE OF THIS AGREEMENT
1.1 By making a Booking on our website, by telephone or via email, you are entering into a legal agreement with SH. We will only be accepting bookings that comply with the Government's household/bubble rule.
1.2 We are providing You with our agreement to use the Property and You agree to use the Property only in the manner as prescribed in these Terms and Conditions.
1.3 This Holiday Let is granted by the Owner to You for the purpose of a holiday and is not intended to create the relationship of landlord and tenant between the parties. You shall not be entitled to a tenancy, or to any form of statutory security of tenure either now or when the Holiday Period ends.
1.4 You agree to take full responsibility for the actions of all persons during your stay.
2. CONTRACT
2.1 Your contract is between you and the Owner of the property. Your contract will begin when on behalf of the owner, Staycation Holidays Limited issue you with your written confirmation. Your contract will be on the terms set out in the terms and conditions below. Your confirmation booking schedule will set out the accommodation you have booked, the dates of your booking, the total amount payable for your booking and the dates on which payments are due. SH will issue you with your confirmation booking schedule by email or, if requested, by post.
2.2 The Guest who makes the booking will be responsible for all members of the party, and the booking is confirmation of your understanding, acceptance and compliance of these terms and conditions on behalf of your party.
3. PAYMENT
3.1 Your booking, which must be sent to SH with a non-refundable deposit of one-third of the total price, will only be effective when confirmed by us in writing.
The balance, together with a “Damages Deposit” of between £100 - £1,000 dependant on the property, as stated on the booking form. This must be received by SH not later than eight weeks before the beginning of your holiday. Booking values greater than £5,000 will be required to be paid 4 months before the beginning of your stay.
In the event of cancellation (subject to condition 4), you will be liable for the whole quoted price for the period booked.
3.2 If paying by cheque, payments should be made to ‘STAYCATION HOLIDAYS LIMITED’ and sent to Staycation Holidays Limited, Winford, North Somerset. BS40 8DD. Cheques are not accepted for payment within 8 weeks of the commencement of your holiday.
3.3 In the case of bookings made within 8 weeks of the commencement of the holiday week(s) full payment must then be made by credit or debit card.
4. CREDIT CARDS
4.1 There is a no surcharge for payments made by credit or debit card.
5. CANCELLATION/HOLIDAY INSURANCE
5.1 If you wish to cancel a confirmed booking you must let SH know by email or in writing as soon as possible. Your booking will be cancelled with effect from the day SH receive your email or written notification.
5.2 SH strongly recommends that you take out cancellation insurance with appropriate cover for these terms and conditions, to cover your stay. In particular, access and availability can be affected by unforeseen circumstances, such as illness, adverse weather (including snow) or accidents, and events outside of the control of the owner or SH, such as failure of public utilities, which can impact upon your stay and are not subject to refund or compensation.
5.3 The closer your cancellation is to the start of your booking; the less likely SH are to recover the cost of your booking for the owner by re-selling your accommodation. SH cancellation charges therefore increase as your start date approaches. For the purpose of the table below, the total cost means the total amount payable in relation to your booking, as set out in your confirmation invoice.
Date on which written notice of cancellation must be received by us:
• 56 days or more prior to departure – loss of deposit and insurance premiums and amendment charges (if applicable)
• 55 – 43 days prior to departure 50% of the cost of your holiday or loss of deposit whichever is greater.
• 42 – 22 days prior to departure 70% of the cost of your holiday.
• 21 – 0 days prior to departure 100% of the cost of your holiday.
5.4 If you have to cancel your holiday and we are fortunate and subsequently re-let the property at full price, a refund of all monies paid, less the deposit (clause 3.1) and a £30 (including VAT) administration fee will be made.
If the property is re-let at a reduced price, the refund will be lower, less the deposit (clause 3.1) and a £30 (including VAT) administration fee will be made.
5.5 COVID-19. It is only in the event of a full national lockdown, and/or the address submitted during the booking process being placed into a Tier by Government which has a "DO NOT TRAVEL" restriction placed on it that we are offering a full refund.
For the avoidance of doubt, our refund guarantee does NOT cover guests for falling ill with COVID or any other illness, for a requirement to self-isolate or quarantine, or for a Track & Trace alert preventing You from travelling. When booking our accommodation, you are not booking bedspaces You are booking the accommodation as a whole. In the event part of your group cannot stay You are still liable for the full cost of the stay as You have booked the Property.
COVID-19 is now a known risk and these situations can be covered by taking out suitable travel insurance. If you or your guests are in quarantine and/or unable to travel due to illness this will be treated as a normal cancellation and you should claim on your own travel insurance. No transfer or refund will be offered.
We strongly recommend all guests purchase travel insurance and ensure this also covers COVID-19 as this is now a known risk to the consumer. You can find these by using comparison sites. Some bank annual travel policies may cover this now too. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
6. NON-AVAILABILITY
6.1 It is unlikely that we will have to make changes to your booking arrangements but occasionally, as we make the arrangements for your bookings many months ahead, we may occasionally have to make changes both before and after bookings have been confirmed. Or, we may have to cancel confirmed bookings. While we always try to avoid changes and cancellations, we can make cancellations or changes at any time. In this event, you can cancel your booking (together with a refund of any amounts you have paid). The option shown above is not available if any change is a minor one or if the change or cancellation by us arises out of alterations to the confirmed booking which you have asked for.
6.2 SH do not expect to have to make any changes to your booking. However, sometimes problems happen, and bookings have to be changed or cancelled or mistakes on the website or other details corrected. The owner has the right to do so. If we do, we will contact you (by phone if reasonably possible in the case of a significant change or cancellation – we will let you know about minor changes by post) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation.
7. ARRIVAL / DEPARTURES
6.1 Unless otherwise notified commence at 4pm on the first day of the rental and end at 10am on the day of departure unless agreed in writing.
6.2 Rentals are for a maximum of four weeks.
8. NUMBER OF OCCUPANTS
8.1 The number of persons occupying the property must not exceed the total number of people stipulated in the property description – the addition of a cot may only be occupied by a child aged 24 months or less at the start of the holiday.
8.2 The minimum age for the party leader should not be under 25 years.
8.3 SH on behalf of itself and the owner reserves’ the right to refuse bookings from any single sex groups.
9. COMPLAINTS
The vast majority of holidays are a complete success, but things can go wrong from time to time and it is essential to discuss any problems with us at the time of the occurrence. We are committed to ensuring the success of your holiday. Regrettably, we cannot accept any complaints, which have not been brought to our attention at the time of occurrence.
9.2 Any complaints not resolved locally must be confirmed in writing to SH within 28 days of your return.
10. CARE OF THE PROPERTY
10.1 You must keep the property clean and in good order and you will be responsible for any breakages. The owner shall be entitled to deduct from the Damages Deposit the cost of remedying any breach of these obligations, together with the cost of any service or goods provided. The amount of the Damages Deposit can vary, please check the individual property. We retain the right to vary the Damages Deposit at our discretion.
10.2. SH may require access to the property for purposes of inspection or to carry out any necessary repairs or maintenance but (except in case of emergency) shall endeavour to make a prior arrangement with the Guest.
10.3. The Guests are not to part with possession of the property, or share it, except with members of the party shown on the Booking Form.
10.4. The Guest and all members of the Client’s party shall not cause an annoyance or become a nuisance to occupants of adjoining premises.
10.5. The Guest and all members of the Client’s party shall not smoke at any property. Where a guest has been smoking in a property in breach of these rules or where the effect has been to leave a lingering smell of smoke within or around the prop- erty, an extra charge will be made for cleaning and any further costs.
10.6 If the Guest or members of the Client’s party commit a serious breach of these Terms of Business, the owner will have the right to terminate your booking and if the Guests are already at the property the owner may require you to vacate it immediately. A serious breach of these Terms of Business includes, without limitation, failure to comply with rules of the house or health and safety advice or circumstances where your behaviour, or that of your guests or pets, is likely to have a significant adverse effect upon those staying or living nearby the property. In the event of you committing a serious breach of these Terms of Business no refund of the fees you have paid will be returnable to you.
10.7 Compliance with operating licence: In order for us to operate as a venue for events, many county councils have set conditions, which must be adhered to:
• No outside amplified sound;
• No Fireworks
• Extra external lighting by prior agreement only
If you are unsure, please check with Staycation Holidays prior to booking.
11. OUTSIDE CONTRACTORS:
11.1 Where you make enquiries to SH about suppliers or 'concierge services' it is understood that these are third-party Suppliers and for the avoidance of doubt we are not offering any advice or recommendations about these suppliers or their services. We are simply offering contact details for you to enquire and access services directly from suppliers if you chose to. If we do offer a recommendation of a third-party supplier, we are doing so based on our genuine belief or experience or feed- back received by us from other guests or local contacts. We do not accept liability for the activities of any third-party supplier on and off any of our properties and shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between You and the Supplier.
11.2 If you intend to use third-party suppliers, you must advise SH in writing to seek permission from SH and the owner of the property and where relevant our insurers and that in making a request for consent, you must provide written details of the supplier. Where we have provided details of a supplier this will not alleviate you of the requirement to seek consent to use them. You must provide SH with the Suppliers contact details, copy of their public and employer's liability insurance that covers their activities. SH may also need to ensure the supplier's insurance is compliant with the owner’s insurance providers. For the avoidance of doubt, you cannot proceed with booking a supplier without our express written consent. Consent will only be given where the supplier is permitted by SH or the property owner, has appropriate insurance cover, is compliant with our insurance and SH have been provided all information relating to the insurance that is required. In the event a supplier cannot be given permission you understand that SH cannot be held liable for frustration, and any costs or loss as a result, and the Supplier will not be permitted onto our Property.
11.3 The supply of, and payment for, third-party supplier services shall be subject to the supplier's terms and conditions and availability.
11.4 We do not accept liability for any monies owed by SH to the supplier for any goods or services, or for any damage, injury or loss suffered by you or to you as a result of the services provided by the supplier. For the avoidance of doubt SH or the property owner are not liable for any accident or injury occurring on or off the property.
11.5 You accept full responsibility and accept full liability for the supplier on and off our property including, but not limited to, damage, loss, injury. Where damage has been caused or where SH or the property owner experience loss of income as a result of this damage You agree to pay SH in full for that damage or loss. The value of this damage/loss will reflect the dam- age/loss suffered. This amount will be deducted from your Cautionary Deposit and where the amount exceeds the value of the Cautionary Deposit you agree to pay SH in full immediately. In some cases, SH may request an additional deposit of funds paid to SH to cover any risk of potential damage to the property. In such cases you agree to pay the deposit requested prior to getting written consent and booking the supplier.
Permission must be obtained from SH for outside contractors to be brought in. They must hold all necessary risk assessments, insurance and waste transfer documentation, copies of which must be provided to SH prior to the event.
11.6 The organisers of an event will themselves be responsible to SH for making good damage which may be done to premises, furniture and other property consequent upon the use of the premises by persons attending such events.
11.7 We request that only flowers petals are thrown as a form of confetti. (No rice, paper or synthetic confetti please).
12. ADVERTISING
12.1 The property premises must not be used for advertising purposes unless by prior permission.
13.CAUTIONARY DEPOSIT
13.1 The Cautionary Deposit is dependent on the size of the property and must be paid no later than 8 weeks prior to arrival by bank transfer.
13.2 If when you leave there has been no damage caused, loss to any of our Property and there has been full compliance with our terms and conditions and policies we will arrange to refund You your deposit within 21 days.
13.3 If when you leave damage or loss has been identified to our Property, we will deduct the Cautionary Deposit by the appropriate amount. We will advise you in writing of the amount before making any deductions. The Cautionary Deposit will be held by SH to be applied against the costs of miscellaneous repairs and/or replacement, excessive or incorrect use of facilities including, but not limited to, telephones, internet, misuse of the hot tubs including, but not limited to, soling by fake-tan, labour and administration time, and additional cleaning of furnishings, kitchen equipment including BBQ and outdoor kitchen, damage to estate or land, crockery, glass, bedding and towels damaged or soiled otherwise than by usual wear and tear during the Holiday Period by You or other members of Your Party. A minimum charge of £20.00 per towel will be deducted from the Cautionary Deposit in respect of each towel lost or damaged and bathrobes will be charged at £55 each.
13.4 Where costs relating to damage exceed the Cautionary Deposit, we will advise you in writing. You agree to allow us to take the additional payment from your debit or credit card. If you have not paid using a credit or debit card, then the payment will fall due immediately.
14. LIABILITY
14.1 SH will not be liable for any act, neglect or default, for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with the rental of the property. In addition, SH accept no liability for loss of or damage to the Guest’s possessions on prop- erty or land.
14.2 Nothing in these conditions excludes or limits the liability of the Owner:
– 1. For death or personal injury caused by the Owners’ negligence;
– 2. For any matter which it would be illegal for the Owners to exclude or attempt to exclude their liability.
15. PETS
15.1 Pets must be disclosed on our Booking Form and only those pets we confirm are acceptable may be brought into the property. Failure to follow this rule will be a serious breach of these Terms of Business and the owner of the property may require you to vacate it at once.
15.2 You must ensure that they your pets cause no damage to the property and that they cause no disturbance within the sur- rounding area. Pets must be supervised and under control at all times and you must prevent their access to areas of the property that are unsuitable for pets or would compromise reasonable standards of hygiene. Pets are not allowed on furniture or bedrooms. You must always clear up after your pets and you must remove all trace (inside and in the garden) of your pets having been present before you leave the property. If you do not, the owner may retain some of your Damages Deposit. .
16. MARKETING INFORMATION
16.1 We have endeavoured to ensure the information on our website is true and accurate. We do not accept any liability for errors contained on the website or for any misrepresentation based on information provided. In any event, you acknowledge that minor differences may arise between our photographs, illustrations and descriptions of a particular property and the actual property.
17. GOVERNING LAW
English law will govern
17.1 Any dispute, claim or other matter, which may arise in relation to your booking, and you must agree that the courts of England and Wales will deal with any dispute.
17.2 As a consumer, you have legal rights in relation to Accommodation not offered to You with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about Your legal rights are available from Your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
17.3 If the owner fails to comply with these Terms, the owners are responsible for loss or damage You suffer that is a foreseeable result of the owner’s breach of the Terms or the owner’s negligence, but the owners are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the owners our breach or if they were contemplated by You and the owners at the time the owners entered into this contract. For the avoidance of doubt, the owners are not responsible for any transport and/or alternative accommodation costs.
The owners only supply the Accommodation for domestic and private use. You agree not to use the Accommodation for any commercial, business or re-sale purpose, and the owners have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity. If You do wish to use the Property for a commercial purpose, please contact SH.
The owners do not exclude or limit in anyway their liability for:
• Death or personal injury caused by the owners negligence or the negligence of Our employees, agents or subcontractors;
• Fraud or fraudulent misrepresentation;
• Breach of the terms implied by section 2 of the Supply of Goods and Accommodation Act 1982 (title and quiet possession);
• Breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Accommodation Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
• Defective products under the Consumer Protection Act 1987.
The owners do not have any responsibility or liability to You (other than as outlined above) for loss of or damage to any of Your items, belongings or vehicles, howsoever caused. Whilst the owners keep the illustrations, photographs and other images as up to date as possible, any illustrations, photographs and other imagery displayed are for illustrative purposes only and subject to change.
ESSENTIAL INFORMATION FOR 2024
ALLERGIES: If any member of the holiday party suffers from an allergy to pets or suffers from any other allergies. Refunds cannot be considered due to allergic reactions in such circumstances.
ARRIVAL/DEPARTURE TIMES: When you have paid for your holiday, you will be sent details of arrival and departure times, how to locate the property, where to park and how to access the property.
COT/HIGH CHAIR: A cot or high chair can be requested, subject to availability. Please call for details.
DISABLED HOLIDAYMAKERS: If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation. Sadly, we cannot carry out changes to the property.
REFUSE/RECYCING: You are required to put refuse/recycling in the appropriate waste collection area and are responsible for ensuring waste is collected by the local authority. Failure to do so may result in a deduction being made from Your Cautionary Deposit.
GAS APPLIANCES: UK properties, by law, have to be installed and maintained by Gas Safe registered engineers and a copy of the service certificate is available. If you have any doubts about the efficient operation of any gas appliance, particularly boilers or hot water heaters, please contact us immediately.
As you would at home, please ensure that gas cookers and fires are turned off after use and, in particular, check this before you go to bed. When a gas fire is on, children should be supervised at all times.
INVENTORY: Where an inventory is provided, any discrepancies are to be reported to the Owner or the Housekeeper within 24 hours of arrival, otherwise the inventory will be deemed to be correct.
KEYS: Keys are your responsibility during your stay and any costs incurred through loss, damage, being locked out or keys not being returned/left, will be charged to the hirer in full. You are responsible for keeping the property locked and secure during your stay and should be aware that you may be personally responsible for any costs, damage or loss which are incurred at the property where insurance is rendered void due to properties not being kept locked and secure.
LINEN: In most cases the cost of your Accommodation includes your use of linen and towels provided on arrival. Additional linens/towels are chargeable. Travel cots and highchairs can be included but are subject to availability.
LOGS: A small supply of logs for open fires/stoves is provided. If inappropriate fuel is used on an open fire or stove, you will be liable for the cost of making good any damage. If you are in any doubt about how to use an open fire/stove or what fuel to use, you must first refer to the House Information folders or chose not to use this amenity if you do not feel confident you can operate in a safe manner.
LOST PROPERTY: Please take all your belongings with you. If, when you arrive home, you notice something missing; please let us know as soon as possible. We are happy to return items to you at a set charge of £25.00. Please note, items not claimed within 28 days will be disposed of.
PERSONAL PROPERTY: You acknowledge that your personal property, including any objects, equipment, furniture, stock, or other property of any sort will remain under your control and care whilst you use the Property, and that you are in the best position to insure such property, and accordingly it is reasonable for us to exclude liability for such property to the extent excluded hereby.
MUSIC: Due to neighbours close to the property we operate a good neighbour policy and state that noise must be kept to a minimum outside after 10.30pm and, when arriving and leaving the house, always respect other guests and the neighbours' peace. Sound bars, and loudspeakers. We do not permit guests to bring their own music systems unless previously agreed in writing.
SAFETY STANDARDS: You will find within the property our property information folder, please remember to read the advice given during your stay. Children and infirm adults should be supervised at all times.
SHORT BREAKS: We offer short breaks throughout the year at many of our properties for anything between two and six nights.
SPECIAL REQUESTS: When placing your booking please advise of any special requirements, and we will do our utmost to carry this out. However, we cannot always guarantee that we will be successful.
SWIMMING POOL SAFETY: Pools are regularly maintained but unusual climatic changes can affect the chemical balance, which often results in the water becoming discoloured or cloudy. The owner or caretaker should be contacted in these circumstances and a period of time – at least 24 hours in most cases – allowed for rectification.
Please also follow the safety information below:
• Do not dive into the pool.
• Swimming pools are used at your own risk and there are no lifeguards on duty.
• Check which end is shallow and which end is deep.
• Check the location of life belts and other buoyancy equipment and read the instructions on how to use them.
• Do not swim or go into the pool under the influence of alcohol or immediately after eating a meal.
• Do not take breakable glasses or other utensils into the pool area.
• Do not swim at night or when the pool is closed.
• Always supervise children or anyone who may be at risk.
• Pool towels are not supplied, please bring your own.
• Heating: unheated unless otherwise stated.
TELEPHONE: Please check there is a telephone at the property for emergency use only. We suggest that you take a mobile phone suitable for use in that area. Mobile reception can vary considerably from area to area. Please check with your service provider.
TELEVISIONS: Please note that not all properties have sky or TV reception and please check the property description for.
Please leave all cabling as originally found to avoid call outs, extra expense and disruption to services to you, future guests and the owners.
WIFI: Broadband internet access is offered in most of our properties. Internet is provided on the basis that We cannot promise that the service will be available constantly and that it is provided for recreational and not for business use. Neither a mini- mum speed, unrestricted bandwidth nor uninterrupted provision of an internet access service can be guaranteed, nor We will not be liable for any form of compensation or expenses claimed by You or any guest in respect of the provision of internet services and house technology integrated within the properties reliant upon internet to function properly or telephone services not being available or failing.
FORCE MAJEURE: SH cannot accept responsibility or pay any compensation where the Holiday Let is frustrated in circumstances amounting to force majeure, including events such as the destruction and damage of the Holiday Property through fire, flood, explosion, storm or weather damage or adverse weather conditions, neighbouring building works, burglary, criminal damage, riot or civil strife, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, non-availability of public transport, destruction/interruption of utility services including WIFI and Internet and house technology integrated within the property that relies upon internet to function properly, epidemic/pandemic, temporary invasion by pests and/or similar situations beyond the control, either before the Commencement Date or during the Holiday Period.
WILDLIFE: Different seasons & weather conditions bring different ‘visitors’ including spiders, flies, ants etc. Please let us know if we can help or advise in these circumstances, as none of the solutions are permanent.
VISITORS' COMMENTS: Comments are welcomed in visitor’s books and letters and we may use these for future marketing purposes.
DATA PROTECTION: Information stored will only be shared with our subcontractors (if necessary, to deliver our services and only on our instruction).
Every effort has been made to ensure the information within this website has been collected as accurately as possible. However, due to unforeseen occasions a facility may become temporarily unavailable during your holiday. These are, regrettably, beyond our control and we are unable to accept liability, but every effort will be made to ensure that the local management rectifies any problems as soon as possible with minimum disruption to your stay.
Charles Millward 28TH JANUARY 2024
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