By making a booking on this site you are agreeing to be contractually bound by all the terms and conditions set forth below. If you do not agree at all of the terms and conditions of this agreement, you should reconsider usage of this site and service. We reserve the right to revise the terms at our discretion. Staycation Holidays Ltd (SH) will notify updated terms on this site and provide notice by sending e-mail notification to registered guests who have signed up to our newsletter. Your continued use of the site after such changes have been posted means that you agree to the new terms, even if you not reviewed the changes.
1.1 Your contract is between you and the Owner of the property. Your contract will begin when on behalf of the owner, Staycation Holidays Limited issue you with your written confirmation. Your contract will be on the terms set out in the terms and conditions below. Your confirmation booking schedule will set out the accommodation you have booked, the dates of your booking, the total amount payable for your booking and the dates on which payments are due. SH will issue you with your confirmation booking schedule by email or, if requested, by post.
1.2 The Guest who makes the booking will be responsible for all members of the party, and the booking is confirmation of your understanding, acceptance and compliance of these terms and conditions on behalf of your party
2.1 Your booking, which must be sent to SH with a non-refundable deposit of one-third of the total price, will only be effective when confirmed by us in writing.
The balance, together with a “Damages Deposit” of £100 or such other sum as is applicable, must be received by SH not later than eight weeks before the beginning of your holiday.
In the event of cancellation (subject to condition 4), you will be liable for the whole quoted price for the period booked.
2.2 VAT at 20% is included in the price quoted. If there is a change in the VAT rate, the quoted price will be adjusted accordingly.
2.3 If paying by cheque, payments should be made to ‘STAYCATION HOLIDAYS LIMITED’ and sent to Unit 15B, Office 1, Tower Lane Business Park, Tower Lane, Warmley, Bristol, BS30 8FL. Cheques are not accepted for payment within 8 weeks of the commencement of your holiday.
2.4 In the case of bookings made within 8 weeks of the commencement of the holiday week(s) full payment must then be made by credit or debit card.
3. CREDIT CARDS
3.1 There is a surcharge of 1.8% for payments made by credit or debit card.
4. CANCELLATION/HOLIDAY INSURANCE
4.1 If you wish to cancel a confirmed booking you must let SH know by email or in writing as soon as possible. Your booking will be cancelled with effect from the day SH receive your email or written notification.
4.2 SH strongly recommends that you take out cancellation insurance with appropriate cover for these terms and conditions, to cover your stay. In particular, access and availability can be affected by unforeseen circumstances, such as illness, adverse weather (including snow) or accidents, and events outside of the control of the owner or SH, such as failure of public utilities, which can impact upon your stay and are not subject to refund or compensation
4.3 The closer your cancellation is to the start of your booking; the less likely SH are to recover the cost of your booking for the owner by re-selling your accommodation. SH cancellation charges therefore increase as your start date approaches. For the purposes of the table below, the total cost means the total amount payable in relation to your booking, as set out in your confirmation invoice.
Date on which written notice of cancellation must be received by us:
56 days or more prior to departure – loss of deposit and insurance premiums and amendment charges (if applicable);
55 – 43 days prior to departure 50% of the cost of your holiday or loss of deposit whichever is greater;
42 – 22 days prior to departure 70% of the cost of your holiday;
21 – 0 days prior to departure 100% of the cost of your holiday.
4.4 If you have to cancel your holiday and we are fortunate and subsequently re-let the property at full price, a refund of all monies paid, less the deposit (clause 2.1) and a £30 (including VAT) administration fee will be made.
If the property is re-let at a reduced price, the refund will be lower, less the deposit (clause 2.1) and a £30 (including VAT) administration fee will be made.
5.1 It is unlikely that we will have to make changes to your booking arrangements but occasionally, as we make the arrangements for your bookings many months ahead, we may occasionally have to make changes both before and after bookings have been confirmed. Or, we may have to cancel confirmed bookings. While we always try to avoid changes and cancellations, we can make cancellations or changes at any time. In this event, you can cancel your booking (together with a refund of any amounts you have paid).
The option shown above is not available if any change is a minor one or if the change or cancellation by us arises out of alterations to the confirmed booking which you have asked for.
5.2 SH do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes on the website or other details corrected. The owner has the right to do so. If we do, we will contact you (by phone if reasonably possible in the case of a significant change or cancellation – we will let you know about minor changes by post) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation.
6. ARRIVAL / DEPARTURES
6.1 Unless otherwise notified commence at 4pm on the first day of the rental and end at 10am on the day of departure unless agreed in writing.
6.2 Rentals are for a maximum of four weeks.
7. NUMBER OF OCCUPANTS
7.1 The number of persons occupying the property must not exceed the total number of people stipulated in the property description – the addition of a cot may only be occupied by a child aged 24 months or less at the start of the holiday.
7.2 The minimum age for the party leader should not be under 21 years.
7.3 SH on behalf of itself and the owner reserves’ the right to refuse bookings from any single sex groups.
8.1 The vast majority of holidays are a complete success but things can go wrong from time to time and it is essential to discuss any problems with us at the time of the occurrence. We are committed to ensuring the success of your holiday. Regrettably, we cannot accept any complaints, which have not been brought to our attention at the time of occurrence.
8.2 Any complaints not resolved locally must be confirmed in writing to SH within 28 days of your return.
CARE OF THE PROPERTY
9.1 You must keep the property clean and in good order and you will be responsible for any breakages. The owner shall be entitled to deduct from the Damages Deposit the cost of remedying any breach of these obligations, together with the cost of any service or goods provided. The amount of the Damages Deposit can vary, please check the individual property. We retain the right to vary the Damages Deposit at our discretion.
9.2 SH may require access to the property for purposes of inspection or to carry out any necessary repairs or maintenance but (except in case of emergency) shall endeavour to make a prior arrangement with the Guest.
9.3 The Guests are not to part with possession of the property, or share it, except with members of the party shown on the Booking Form.
9.4 The Guest and all members of the Client’s party shall not cause an annoyance or become a nuisance to occupants of adjoining premises.
9.5 The Guest and all members of the Client’s party shall not smoke at any property. Where a guest has been smoking in a property in breach of these rules or where the effect has been to leave a lingering smell of smoke within or around the property, an extra charge will be made for cleaning and any further costs.
9.6 If the Guest or members of the Client’s party commit a serious breach of these Terms of Business, the owner will have the right to terminate your booking and if the Guests are already at the property the owner may require you to vacate it immediately. A serious breach of these Terms of Business includes, without limitation, failure to comply with rules of the house or health and safety advice or circumstances where your behaviour, or that of your guests or pets, is likely to have a significant adverse effect upon those staying or living nearby the property. In the event of you committing a serious breach of these Terms of Business no refund of the fees you have paid will be returnable to you.
10. DAMAGES DEPOSIT
10.1 The whole amount or the balance after any deduction (as set out in Condition 2.1) of the Damages Deposit will be refunded to you promptly following the end of your holiday. If this is sent to you as of a cheque, and if you do not cash this cheque (or ask us to re-issue it) or otherwise reclaim your deposit within twelve months of the end of your holiday, we will have the right to cancel the cheque and levy a fee to cover the costs of permanently removing this liability from our accounting systems. The fee will be equal to the outstanding value of the Damages Deposit and as a result your right to claim this deposit back will be lost.
11.1 SH will not be liable for any act, neglect or default, for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in anyway connected with the rental of the property. In addition, SH accept no liability for loss of or damage to the Guest’s possessions on property or land.
11.2 Nothing in these conditions excludes or limits the liability of the Owner:
– 1. For death or personal injury caused by the Owners’ negligence;
– 2. For any matter which it would be illegal for the Owners to exclude or attempt to exclude their liability.
12.1 Pets must be disclosed on our Booking Form and only those pets we confirm are acceptable may be brought into the property. Failure to follow this rule will be a serious breach of these Terms of Business and the owner of the property may require you to vacate it at once.
12.2 You must ensure that they your pets cause no damage to the property and that they cause no disturbance within the surrounding area. Pets must be supervised and under control at all times and you must prevent their access to areas of the property that are unsuitable for pets or would compromise reasonable standards of hygiene. Pets are not allowed on furniture or upstairs. You must always clear up after your pets and you must remove all trace (inside and in the garden) of your pets having been present before you leave the property. If you do not, the owner may retain some of your Damages Deposit.
13. MARKETING INFORMATION
13.1 We have endeavoured to ensure the information on our website is true and accurate. We do not accept any liability for errors contained on the website or for any misrepresentation based on information provided. In any event, you acknowledge that minor differences may arise between our photographs, illustrations and descriptions of a particular property and the actual property.
14. GOVERNING LAW
English law will govern
14.1 Any dispute, claim or other matter, which may arise in relation to your booking, and you must agree that the courts of England and Wales will deal with any dispute.
ESSENTIAL INFORMATION FOR 2016
ALLERGIES: If any member of the holiday party suffers from an allergy to pets or suffers from any other allergies. Refunds cannot be considered due to allergic reactions in such circumstances.
ARRIVAL/DEPARTURE TIMES: When you have paid for your holiday, you will be sent details of arrival and departure times, how to locate the property, where to park and how to access the property.
COT/HIGH CHAIR: A cot or high chair can be requested. Please call for details.
DISABLED HOLIDAYMAKERS: If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation. Sadly, we cannot carry out changes to the property.
GAS APPLIANCES: UK properties, by law, have to be installed and maintained by Gas Safe registered engineers and a copy of the service certificate is available. If you have any doubts about the efficient operation of any gas appliance, particularly boilers or hot water heaters, please contact us immediately.
As you would at home, please ensure that gas cookers and fires are turned off after use and, in particular, check this before you go to bed. When a gas fire is on, children should be supervised at all times.
INVENTORY: Where an inventory is provided, any discrepancies are to be reported to the Owner or the Housekeeper within 24 hours of arrival, otherwise the inventory will be deemed to be correct.
KEYS: Keys are your responsibility during your stay and any costs incurred through loss, damage, being locked out or keys not being returned/left, will be charged to the hirer in full. You are responsible for keeping the property locked and secure during your stay and should be aware that you may be personally responsible for any costs, damage or loss which are incurred at the property where insurance is rendered void due to properties not being kept locked and secure.
LOST PROPERTY: Please take all your belongings with you. If, when you arrive home, you notice something missing; please let us know as soon as possible. We are happy to return items to you at a set charge of £15.00. Please note, items not claimed within 28 days will be disposed of.
SAFETY STANDARDS: You will find within the property our property information folder, please remember to read the advice given during your stay
Children and infirmed adults should be supervised at all times.
SHORT BREAKS: We offer short breaks throughout the year at many of our properties for anything between two and six nights.
SPECIAL REQUESTS: When placing your booking please advise of any special requirements, and we will do our utmost to carry this out. However, we cannot always guarantee that we will be successful.
SWIMMING POOL SAFETY: Pools are regularly maintained but unusual climatic changes can affect the chemical balance, which often results in the water becoming discoloured or cloudy. The owner or caretaker should be contacted in these circumstances and a period of time – at least 24 hours in most cases – allowed for rectification.
Please also follow the safety information below:
Do not dive into the pool;
Swimming pools are used at your own risk and there are no lifeguards on duty;
Check which end is shallow and which end is deep;
Check the location of life belts and other buoyancy equipment and read the instructions on how to use them;
Do not swim or go into the pool under the influence of alcohol or immediately after eating a meal;
Do not take breakable glasses or other utensils into the pool area;
Do not swim at night or when the pool is closed;
Always supervise children or anyone who may be at risk;
Pool towels are not supplied, please bring your own;
Heating: unheated unless otherwise stated.
TELEPHONE: Please check there is a telephone at the property for emergency use only. We suggest that you take a mobile phone suitable for use in that area. Mobile reception can vary considerably from area to area. Please check with your service provider.
TELEVISIONS: Please note that not all properties have sky or TV reception and please check the property description for.
Please leave all cabling as originally found to avoid call outs, extra expense and disruption to services to you, future guests and the owners.
Wi-Fi: Please note that Internet access is offered for recreational purposes only and is not meant for business use. Speed/service may vary depending on the package obtained by the owner, which is provided to guests free of charge. Should guests experience difficulties or loss of use, neither the owner nor SH will be held responsible.
WILDLIFE: Different seasons & weather conditions bring different ‘visitors’ including spiders, flies, ants etc. Please let us know if we can help or advise in these circumstances, as none of the solutions are permanent.
VISITOR’S COMMENTS: Comments are welcomed in visitor’s books and letters and we may use these for future marketing purposes.
DATA PROTECTION: Information stored will only be shared with our subcontractors (if necessary to deliver our services and only on our instruction)
Every effort has been made to ensure the information within this website has been collected as accurately as possible. However, due to unforeseen occasions a facility may become temporarily unavailable during your holiday. These are, regrettably, beyond our control and we are unable to accept liability, but every effort will be made to ensure that the local management rectifies any problems as soon as possible with minimum disruption to your stay.